Refund policy

At Wigglix, your satisfaction is important to us! If you’re not completely happy with your purchase, we’re here to help.

💳 Partial Payment Orders (Advance + Shipping)

For orders placed using our Partial Payment option, ₹200 is collected online at the time of ordering — ₹100 as an advance to confirm and begin your order, and ₹100 towards shipping. The remaining product amount is payable on delivery (Cash on Delivery). As many of our products are made-to-order and 3D printed specially for you, this upfront amount reserves your order and covers production and dispatch.

  • Non-refundable advance: The ₹200 upfront amount (₹100 advance + ₹100 shipping) is non-refundable if the order is returned to us without being accepted at delivery — for example, if the package is refused, the customer is unavailable, or delivery is declined.
  • Exchange or refund on a Partial Payment order applies only if the delivered product is damaged, defective, or the wrong item (see “Damages & Issues” below). Outside of these cases, the upfront amount remains non-refundable.

✅ Return Eligibility:

To be eligible for a return:

  • Your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging.
  • You’ll also need the receipt or proof of purchase.
  • Returns must be initiated within 7 days of delivery.

📦 How to Start a Return:

To request a return, email us at hello@wigglix.com.
Once your return is approved:

  • We will send you a return shipping label and detailed instructions on how and where to send your package.
  • Items sent back to us without prior authorization will not be accepted.

Return Address:
Devi Sayoojyam, HRFX+8W8,
St Andrews Rd, Chittatumukku,
Kaniyapuram, Menamkulam,
Kerala 695301, India

🚫 Non-Returnable Items:

  • Customized or personalized items
  • Items damaged after delivery
  • Final sale or clearance items

🔄 Damages & Issues:

Please inspect your order upon arrival and contact us immediately at hello@wigglix.com if:

  • The item is defective
  • The item is damaged during shipping
  • You received the wrong product

We’ll evaluate the issue and make it right.

💸 Refunds:

  • Once we receive and inspect your return, we’ll notify you of the approval status.
  • If approved, your refund will be processed to your original payment method within 5–7 business days.
  • For Partial Payment orders, the ₹200 upfront amount (advance + shipping) is refundable only where the delivered item was damaged, defective, or incorrect; it is not refunded on refused or undelivered orders.

💬 Need Help?

We’re always here for you. Reach out to us anytime at hello@wigglix.com.